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Welcome to Black Birch Group, Inc.

Experienced, Personalized IT Consulting

Let us support your business and infrastructure the right way!

Our Experience

With over 50 years of combined experience in the information technology field, our experienced counselors are ready to help you!

Our Approach

Our service includes a comprehensive consult to help identify gaps and opportunities, a comprehensive report that includes a project plan with timelines and milestones, a cost analysis, and a schedule. We also offer a suite of quality products that will help you get there quickly and smoothly.

Why Us

As your business grows, so will your IT needs. Your IT team may be able to handle some of this increased workload but will most likely find themselves overwhelmed and unable to scale according to your business needs. Thus, forcing you to assign additional responsibilities to employees who aren’t on the IT team can distract from core business objectives. Let the Black Birch Group assist you in managing your IT needs. We are here to service you.

About

The Mission

Black Birch Group is the premier remote “IT Concierge Desk.” Each Pod is staffed by a dedicated team, sized to perfectly balance the client’s needs and desires. Our mission is to know you better than you know yourself from an IT perspective.

The Dedicated Pod

Our IT Concierge Desk’s structure allows staffing flexibility, which genuinely enables the technicians to study their respective clients, developing a complete understanding of the firm. Up to 24/7/365*, your Pod is there for you.

The Dossier

In collaboration with the client, we undertake an extensive evaluation and origination of IT documentation. The dossier consists of but is not limited to your firm’s team member IT capital, infrastructure designs, knowledgebase, a self-service portal, your firm’s current IT KPIs. Then your Pod gets to work on designing and implementing improvements in all these sectors while supporting your IT needs and wants.

*Up to 24/7/365 staffing is available and is tailored to meet your budget and your requirements.

IT Concierge Services

At Black Birch Group, we believe that business mentors are key—that’s why we’re choosy when it comes to client selection. We want to give each of you the time and guidance they deserve. We didn’t get there alone. And neither will you. Call us today.

Ask us about:

Dedicated IT Concierge Desk
Up to 24/7 Desk Staffing
Onsite Support (New York City, Miami)
Automation
Service Configuration
Enterprise Service Management
Continual Process Improvement*
ITSM+ITIL**
- Self Service Portal
- Service Request Management
- Incident Management
- Proactive Problem Management***
- Knowledgebase Management
Personalized IT Training Modules
IT Asset Management

*Continuous Process Improvement, sometimes called continual improvement, is the ongoing improvement of products, services, or processes through incremental and breakthrough improvements. These efforts can seek “incremental” improvement over time or “breakthrough” improvement all at once.

**Information Technology Service Management (ITSM) is the activities that are performed by an organization to design, build, deliver, operate and control Information Technology (IT) services offered to customers. A Service Desk is a primary IT function within the discipline of IT service management (ITSM) as defined by ITIL.

***Proactive Problem Management is concerned with identifying and solving problems and known errors before further incidents related to them can occur again.

Virtual Services

At Black Birch Group, excellence is not just about delivering luxury-level service. By definition, excellence in service refers to the ability of service providers to consistently meet and occasionally even exceed customers’ expectations. Our virtual services are tailored specifically to take on any endeavor.

Ask us about:

Virtual CTO services

Virtual CTO services or CTO consulting is a unique offering. Our highly experienced IT manager works with you to ease and support IT initiatives, outline tech strategies and approaches according to business goals, manage technology infrastructure, tools, and teams. Under CTO as service, the IT Manager works with you to support as a consulting CTO and is accessible in your time zone, on your preferred communication channels, and in your office on-demand.

With our Virtual CTO services, you also get access to our IT Concierge Desk and Services to support your projects on-demand basis. CTO as service incurs no long-term contracts or hiring and infrastructure costs, and your firm keeps complete ownership of code and intellectual rights.

Virtual Executive Technical Assistant

An executive technical assistant provides high-level technical and administrative support to IT executives in the workplace. These liaisons may relay information and documents between numerous departments and staff members, help to process, and archive various types of documentation, take calls, schedule meetings, and manage executive requests. An Executive Technical Assistant may also help in maintaining the IT infrastructure and support matrix.

Contact Us

Every company needs support, connectivity, and security. However, the specific needs of your company are unique to you. Send us a message, and we can help you find the services that best fit your needs.

Get started today!

Office Hours: Monday-Friday | 9:00AM-6:00PM ET (UTC-5:00)

Black Birch Group, Inc.

Office Line: (844) 208-3222

99 HUDSON STREET | 5TH FLR SUITE 5076| NEW YORK, NY 10013

99 Hudson St.